“Seth material” search engine (Jane Roberts)

(I also told Pete that Andy Fife had told me that Jane had been rejected by the other facilities in the area, because in their opinion she required too much personal care. This was news to Jane and me; I’d forgotten that Jean Sweeney-Dun had taken me around to those places months ago. Jane broke her leg after that. I’d thought A. Fife mistaken yesterday, but he’d repeated the same thing to Pete, and gave him file and form numbers.

(Because I was impatient after breakfast this morning I called Pete Harpending’s office at 8:30. He wasn’t in. I left a message, and he called fifteen minutes later. I explained the insurance situation to him. Pete said that few such cases go to litigation—which surprised me a bit. In his own experience, he’s handled only one such case. I gave him the names and phone number of Kathy Hagen, the Blue Cross supervisor who had seemingly turned down our major medical claim, and read to him the statement as to why that Andrew Fife had given me yesterday afternoon. Then I gave Pete Mary Krebs’s phone number, in Utilization Review at the hospital; she determines the level of patient care, reviews medical records, etc. Pete said he’d call back.

(I went to work on Dreams. Pete called at 10:30. He’s already talked to Andrew Fife and Mary Krebs, and visited the head of the local Blue Cross office, on the floor beneath his own office. He tried to contact Kathy Hagen in Syracuse, but she’s out for the day. Next he’s going to call Fred Kardon. All the activity made me feel good.

(“Anyhow,” Pete told me, “I know it may not be easy, but I want you and Jane to not worry. We’ve got to fight this thing, though. Their position is ridiculous.” He said this after A. Fife had outlined the situation, that Jane didn’t require hospitalization. Pete wants Fred K. to write a letter, or something like that.

[...] I said I’d see Andrew Fife after 2:30 this afternoon. [...]

[...] She started to read yesterday’s session when Andrew Fife called at 3:12. [...]

(Andrew Fife said Blue Cross wouldn’t want the publicity of a suit in a case like ours, but I said they must go through this all the time. [...]

[...] I’d told Andrew Fife that Pete would be calling him, probably requesting records, and that Fred Kardon may be called or asked for a statement, and so forth. [...]

(I should add that at 2:30 I called to see if Andrew Fife was in his office at billing, since I wanted to show him the claim-denial reports I’d received from the insurance company the day before Christmas. [...]

(Today when I called his office, I found out that Andrew Fife was on vacation until January 3, so I’ll see him then. [...]

[...] I’ll be making copies of these to send to our lawyer, and will show the originals to Andrew Fife, in billing, so that he can make his own copies for our file. [...]

[...] Now tomorrow, I told her, I’ll show these latest letters to Andrew Fife in billing. [...]

[...] I made a quick trip to see Andrew Fife in billing about an insurance question. [...]

[...] I’m mad about the situation and may go see Andy Fife tomorrow. [...]

[...] and I didn’t hear from billing, or Andrew Fife, about any messages relayed to him from Syracuse. [...]

[...] An hour later I called Andrew Fife in billing; he was out for 15 minutes, and would call back, a girl said. [...]

[...] A girl from Andrew Fife’s office called to tell me that Andrew had called one of the supervisors at Syracuse—Blue Cross—about our major medical claim. [...]

(She has talked with Andrew Fife, and so knows at least something of our situation. [...]

[...] No one had told us this—not even Andy Fife. [...]